Customer Service & After Sales Coordinator

Confidential; Eastbourne; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Career development

Modern offices in Hove

Supportive team environment

Competitive salary

Job summary

Office Angels is seeking a Customer Service & After Sales Coordinator in Hove. The role supports customers after delivery, investigates issues, coordinates resolutions and ensures an exceptional customer experience from start to finish.

You will handle deliveries, orders and after-sales queries, work with logistics providers and internal teams, and maintain CRM records to drive swift, positive outcomes for customers.

Qualifications

• Experience in customer service, after-sales, logistics, order management or complaints handling.
• Excellent written and verbal communication skills.
• Proactive problem-solver who enjoys finding solutions.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle customer calls and emails regarding deliveries, orders and after-sales enquiries.
• Investigate and resolve delivery issues, damages, shortages and service-related concerns.
• Liaise with logistics providers, warehouses and internal teams to drive resolutions.
• Keep customers informed and manage expectations throughout the process.
• Update CRM systems and maintain accurate customer records.
• Provide first-class customer service and build strong relationships.

Skills

Customer service

After sales

Logistics

Order management

Complaints handling

Communication

Problem solving

Organization

Prioritization

Job description

Customer Service & After Sales Coordinator

Hove Hybrid Working 27,000 - 30,000

Do you thrive on solving problems, managing customer queries, and turning challenging situations into positive outcomes?

We're recruiting for a Customer Service & After Sales Coordinator to join a growing business in Hove. This is a varied role focused on supporting customers after delivery, investigating issues, coordinating resolutions, and ensuring an exceptional customer experience from start to finish.

What You'll Be Doing

• Handling customer calls and emails regarding deliveries, orders and after-sales enquiries
• Investigating and resolving delivery issues, damages, shortages and service-related concerns
• Liaising with logistics providers, warehouses and internal teams to achieve swift resolutions
• Keeping customers informed and managing expectations throughout the process
• Updating CRM systems and maintaining accurate customer records
• Providing first-class customer service and building strong customer relationships

What We're Looking For

• Previous experience in customer service, after sales, logistics, order management or complaints handling
• Excellent communication skills, both written and verbal
• A proactive problem-solver who enjoys finding solutions
• Strong organisational skills and attention to detail
• Confident managing multiple priorities in a fast-paced environment

What's on Offer?

• 27,000 - 30,000 salary
• Hybrid working arrangement
• Supportive and friendly team environment
• Career development opportunities
• Modern offices in Hove

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.