Customer Service & Sales Support Representative in Guildford

Confidential; Guildford; In loco; GBP 312.000 - 335.000; Tempo pieno

Descrizione del lavoro

Office Angels is seeking a Customer Service & Sales Support Representative in Guildford to join a Global retail organisation. This temporary (6 months) role offers 37.5 hours per week, Monday to Friday, office-based with free parking.

Salary ranges from 28,000 to 30,000 per month, with potential progression to permanent employment. Key duties include handling inquiries, entering orders in SAP, managing accounts, and supporting shipments and product-related questions.

Competenze

• Experience in customer service or order fulfilment.
• Familiarity with SAP CRM and Excel is advantageous.
• 3–4 years in customer service or order fulfilment environment.

Mansioni

• Provide exceptional customer service to internal and external customers.
• Respond to calls within three rings and emails within 24 hours.
• Enter orders accurately and maintain customer master data.
• Process new accounts quickly in SAP with complete information.
• Assist customers with shipments, credits, returns and product support.
• Enhance the customer experience across B2B and B2C portals.
• Collaborate with internal teams globally.
• Generate daily and monthly reports to standards.
• Maintain an organised and clean working environment.

Conoscenze

Customer service

Organisational skills

Communication

Multitasking

Team collaboration

Strumenti

SAP CRM

Microsoft Excel

Descrizione del lavoro

Customer Service & Sales Support Representative

Location: Guildford - free parking
Contract Type: Temporary (6 months) to Permanent

Permanent Salary: 28,000 - 30,000 per month
Hourly Rate: 14.35 - 15.38
Working Pattern: Full Time, Mon - Fri, office based, 37.5 hours per week

Are you experienced in Customer service or Sales support and immediately available for work?

Our client, a Global organisation in the retail industry, is seeking a dynamic and dedicated Customer Service & Sales Support Representative to join their thriving team. This is an exciting opportunity to be part of a well-known brand that values its culture and invests in the growth of its team members.

Key Responsibilities

• Provide exceptional customer service to both internal and external customers, ensuring all inquiries are handled with the utmost professionalism.
• Respond to incoming calls within three rings and emails within 24 hours, maintaining the organisation's high standards of service.
• Accurately enter orders in a timely manner and maintain customer master data.
• Review and process new accounts in SAP swiftly, ensuring all information is correct and complete.
• Assist customers with inquiries related to shipments, credits, returns, repairs, and product support.
• Enhance the customer experience across B2 B and B2 C portals.
• Foster strong internal relationships within the organisation globally.
• Generate daily and monthly reports in accordance with established standards.
• Maintain an organised and clean working environment.

Desired Qualifications

• Strong customer service focus; experience in commercial business is a plus.
• Proficiency in SAP CRM and Microsoft Excel is advantageous.
• Preferably 3-4 years of experience in a customer service or order fulfilment environment

Preferred Skills

• Excellent organisational and communication skills.
• Strong attention to detail and the ability to multitask effectively.
• Ability to work collaboratively in a team and independently when necessary.
• Proficiency in Microsoft Office and PC usage.
• A positive attitude towards embracing and enhancing change.
• Exceptional verbal and written communication abilities.

This role is perfect for those who thrive in a collaborative and inclusive environment and are passionate about delivering outstanding customer service. The organisation prides itself on its commitment to customer satisfaction, and this position plays a crucial role in maintaining that standard.

If you are eager to contribute to a vibrant team and make a significant impact in customer service, this could be the opportunity for you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.