Order Administrator

Confidential; Dartford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Private Health Care

Xmas Close

Pension Scheme

Team and Social Events

Free Parking

Job summary

Confidential in Hawley, Dartford is seeking an Order and Sales Administrator to join our team. The role focuses on online sales orders, order accuracy, and delivering excellent customer service in a busy e-commerce environment.

You'll process orders, manage listings, maintain inventory, support the Sales and Marketing teams, and coordinate with couriers. Office-based hours Mon-Fri 9-5:30, with a salary band of 28,000–30,000 GBP per year plus benefits.

Qualifications

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.

Responsibilities

• Process customer orders accurately, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders and coordinate delivery with third-party couriers.
• Maintain precise inventory records and collaborate with logistics for transfers and returns.
• Assist the E-Commerce and Marketing teams with generating leads, preparing sales reports, and analyzing sales data.

Skills

E-commerce operations

Sales support

Customer service

CRM systems

Sage Accounts

Microsoft Office

Tools

Shopify

Magento

WooCommerce

Job description

Order and Sales Administrator
Location: Hawley, Dartford DA2
Hours: Monday - Friday 9-5.30pm. Office Based/Onsite
Salary: 28,000 - 30,000 per annum

Benefits: 25 days annual leave plus bank holidays, Life insurance, Private Health Care, Xmas Close, Pension Scheme, Team and Social Events and Free Parking.

Our client, a dynamic player in the Building & Construction industry, is seeking an enthusiastic Order and Sales Administrator to join their team. This is an exciting opportunity for a detail-oriented individual who thrives in a fast-paced environment and is passionate about e-commerce (online retail) and accurate order taking.

You will play a crucial role in managing the online sales orders from customers and ensuring customers receive top-notch service. Your responsibilities will encompass a variety of tasks, all aimed at contributing to the growth of the e-commerce business.

Key Responsibilities

Order Processing

• Process customer orders accurately and efficiently, including verification, payment processing, and shipment coordination.
• Communicate order status and tracking information to customers, ensuring excellent service and timely resolution of inquiries.
• Pick and pack orders to be sent out to customers - coordinating delivery with third-party services/courier companies.
• Monitor fulfilment and shipping processes to guarantee customer satisfaction.

Product Management

• Create and maintain compelling product listings, ensuring all information is accurate, complete, and up to date.(training given)
• Collaborate with vendors to gather product data and keep inventory levels current.
• Conduct regular audits of product listings to rectify discrepancies.

Inventory Management

• Maintain precise inventory records, monitoring stock levels to prevent shortages or overstock situations.
• Work alongside logistics teams for inventory transfers, stock adjustments, and returns.
• Implement effective inventory control measures to streamline operations.

Sales Support

• Assist the E-Commerce and Marketing team with generating leads, preparing sales reports, and analysing sales data to identify trends and opportunities. (training provided)
• Collaborate with the Marketing and E-Commerce team to promote featured products, sales events, and promotional campaigns on the e-commerce platform.
• Provide feedback and insights on customer preferences, competitor analysis, market trends, and competitor activities to support strategic decision-making

Qualifications

• Proven experience in e-commerce operations, sales support/administration, or customer service roles.
• Familiarity with Sage Accounts (training can be provided) and CRM systems.
• Desirable - Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.
• Strong attention to detail and superb organisational skills, with the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal, with a customer-centric mindset.
• Proactive and willing to learn
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

This role offers a chance to make a significant impact within an innovative organisation. If you are passionate about e-commerce and looking to take the next step in your career, this could be the perfect opportunity for you!

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.