Customer Service Advisor

Mitie; Wythenshawe; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Mitie is seeking a Customer Service Advisor in Manchester at Atlas Business Park. The role focuses on delivering high-quality customer service, handling queries and administering tasks across hard/soft services within a facilities management context.

Ideal candidates are personable, empathetic, and driven, with resilience to support an ever-growing team. Proficiency in Microsoft Excel and adaptability to new in-house systems are valued.

Qualifications

• Be personable, empathetic and driven in customer interactions.
• Ability to build rapport and resolve queries professionally.
• Excellent communication and interpersonal skills.

Responsabilités

• Respond to customer requests within contractual and procedural timescales to meet KPI/SLA targets.
• Support clients with a professional approach, building relationships with new and recurring customers.
• Work on administrative tasks with attention to detail and adaptability to new in-house systems.

Connaissances

Personable

Empathetic

Driven

Outils

Microsoft Excel

Description du poste

Contract: Permanent, Full TimeHours: 40 hours per weekShift Pattern: Monday to FridayLocation: Atlas Business Park, Pacific House, Simonsway, Wythenshawe, Manchester, Greater Manchester, England, M22 5PR

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team.

As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

The ideal candidate is open-minded and focussed on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility.

This position also involved administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel and adaptability to utilising new in-house systems.

The candidate should be able to always achieve call handling targets and quality standards, providing a knowledgeable and confident response thereby aiming to exceed customer expectations and contribute to the delivery of the contract.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.