Customer Service Advisor - Welsh Speaking/Written

Adecco Portugal; Cardiff; Remote; GBP 20,000 - 24,000; Part time

Benefits offered by this job

Weekly pay

Mental Health & Wellbeing resources

Employee Assistance Programme

Long-term assignments with potential

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Advisor who is fluent in Welsh to provide vital support to customers remotely. You will be the first point of contact for inbound and outbound calls, ensuring every interaction is handled with care and professionalism.

This temporary role offers a rolling 6-week rota, weekly pay, and access to wellbeing resources plus an Employee Assistance Programme. Training will cover essential compliance, data protection, and security checks, with

Qualifications

• Excellent written and verbal communication.
• Experience in a fast-paced contact centre environment.
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.
• Suitable home-working environment with quiet workspace and reliable broadband.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat with accurate notes.
• Aim for first-contact resolution while providing professional support.
• Identify complex queries and escalate as needed.
• Ensure GDPR and data protection compliance in all interactions.
• Verify customer identity and maintain confidentiality of information.
• Meet targets related to quality, productivity, and customer satisfaction.
• Identify and report potential security, fraud or safeguarding concerns.

Skills

Welsh fluency

Communication skills

Fast-paced environment experience

IT multitasking

Reliability/home working

Job description

Job Title: Customer Service Advisor - Fluent Welsh Speaking and Written

Location: Remote

Contract Type: Temporary

Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.)

Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism.

Key Responsibilities:

• Manage customer inquiries via telephone, email, and webchat, updating the system with call notes.
• Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions.
• Support customers in sensitive circumstances while maintaining professionalism and impartiality.
• Identify complex queries and elevate them to ensure fair outcomes.
• Adhere to company guidelines while providing clear and efficient responses.
• Update client systems accurately with all key information.
• Navigate multiple secure client systems to retrieve and record information.
• Ensure compliance with GDPR and data protection requirements.
• Conduct security checks and verify customer identities before discussing sensitive information.
• Maintain confidentiality and accuracy while managing sensitive information.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Identify and report potential security, fraud, or safeguarding concerns.

What You Will Need:

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (preferably within a contact centre).
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.
• A suitable home-working environment with a quiet workspace and reliable broadband connection.

What Our Client Offers:

• Long-term ongoing assignments with regular opportunities for permanent roles.
• Up to 33 days of paid holiday per year (25 days plus 8 bank holidays).
• Weekly pay for your convenience.
• Access to Serco Mental Health & Wellbeing resources and inclusive support networks.
• Employee Assistance Programme to support your well-being.

Requirements for the Recruitment Process:

To participate in the recruitment process, candidates must provide:

• A full valid passport.
• Two proof of addresses.
• Evidence of living in the UK for the last 3 years.
• Proof of national insurance (P45/P60 or payslip).Successful candidates will be required to undergo a BPSS check, including Right to Work checks, employment history verification, a DBS criminal record check, and a CTC Counter Terrorism Check.

Training Details:

Training will consist of two weeks (Monday to Friday, 8am to 4pm) followed by two weeks of on-the-job training with additional support.

This opportunity is perfect for enthusiastic individuals eager to make a difference in customer service while enjoying the flexibility of remote work.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.