Customer Service Advisor- Weekend

Interaction Recruitment Group; Walsall; On-site; GBP 14,000 - 21,000; Part time

Job summary

Interaction Recruitment Group is seeking a Resolution Specialist to support our members on Saturdays and Sundays from 6am to 12am, at our Bescot Headquarters. This office-based role offers 16 hours per week and requires completing full-time training to deliver calm, confident help when breakdowns occur.

Responsibilities include owning calls, assessing coverage, coordinating solutions, and providing proactive updates until resolution, while using multiple systems to manage information accurately.

Qualifications

• Experience delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity in challenging situations.
• Strong problem-solving skills and sound judgement under pressure.
• Confidence using multiple systems and handling information accurately.
• Proactive mindset – take ownership and see tasks through.

Responsibilities

• Taking ownership of breakdown calls and quickly understanding the customer's situation and vulnerabilities.
• Assessing cover and arranging the best solution, from remote fixes to arranging assistance or onward travel.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with clear, proactive updates on progress.

Skills

Customer service under pressure

Trust & communication

Problem-solving under pressure

System proficiency

Proactive mindset

Job description

£12.71 per hour plus uncapped bonus

16 Hours per week

Saturday and Sunday, between 6am and 12am

Must be available to complete full time training

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you'll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we're looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through