Customer Service Advisor- LATE

Interaction Recruitment; Darlaston; On-site; GBP 14,000 - 21,000; Full time

Job summary

Interaction Recruitment is seeking a Resolution Specialist for our Bescot Headquarters. You will handle breakdown calls, quickly assess situations, and coordinate the best solution—from remote fixes to arranging assistance—while keeping members informed with proactive updates.

This role requires strong customer service under pressure, clear communication, and a proactive mindset. The position is office-based at our Bescot Headquarters and involves 25 hours per week with an hourly rate of £12.71

Qualifications

• Experience delivering standout customer service under pressure.
• Strong communication and clarity in challenging situations.
• Ability to stay calm, reassure customers and resolve issues efficiently.

Responsibilities

• Take ownership of breakdown calls and understand the customer’s situation.
• Assess cover and coordinate the best solution, including remote fixes or arranging assistance.
• Manage the situation end-to-end from first call to resolution.
• Keep members informed with proactive, clear updates.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

£12.71 per hour plus uncapped bonus

25 Hours per week

Must be flexible Monday to Sunday, between 4:30pm and 12am

Must be available to complete full time training

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you'll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we're looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through