Customer Service Advisor- LATE

Interaction Recruitment Group; Walsall; On-site; GBP 15,000 - 21,000; Part time

Job summary

Interaction Recruitment Group is seeking a Resolution Specialist to join our busy, office-based team at the Bescot Headquarters. You will take ownership of breakdown calls, assess the situation, and coordinate the most effective solution while keeping members informed with proactive updates.

Flexible scheduling includes shifts from 4:30pm to 12am, across Monday to Sunday. A full-time training period is provided, with a base pay of £12.71 per hour plus uncapped bonus potential.

Qualifications

• Experience in delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate clearly in challenging situations.
• Strong problem-solving skills and sound judgement under pressure.
• Confident handling information across multiple systems.

Responsibilities

• Take ownership of breakdown calls, understand customer situation and vulnerabilities.
• Assess cover and arrange the best solution (remote fixes, assistance, or onward travel).
• Manage the situation end-to-end from first call to resolution.
• Provide clear, proactive updates to members throughout the process.

Skills

Customer service

Trust & communication

Problem solving

Systems literacy

Proactive mindset

Tools

CRM systems

Job description

£12.71 per hour plus uncapped bonus

25 Hours per week

Must be flexible Monday to Sunday, between 4:30pm and 12am

Must be available to complete full time training

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you'll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we're looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through