Customer Service Advisor

Interaction Recruitment; Salford; On-site; GBP 17,000 - 21,000; Full time

Job summary

Interaction Recruitment is recruiting for a Resolution Specialist on an ongoing temporary basis at our Media City Headquarters. You’ll take ownership of breakdown calls, assess the situation, and arrange the best solution—from remote fixes to onward travel—while keeping members informed.

Training is provided (two weeks, Mon-Fri). Hours are 35 per week, with shift flexibility across early, afternoon and late slots; this is an office-based role that requires proactive, confident communication

Qualifications

• Experience in delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity.
• Strong problem-solving skills and sound judgement under pressure.
• Confident using multiple systems and handling information accurately.
• Proactive mindset with ownership and follow-through.

Responsibilities

• Taking ownership of breakdown calls, understanding the customer’s situation and vulnerabilities.
• Assessing cover and arranging the best solution from remote fixes to assistance or onward travel.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with clear, proactive updates on progress.

Skills

Customer service

Communication

Problem solving

Under pressure

Multitasking

Tools

CRM systems

Job description

£12.71 per hour plus uncapped bonus

35 Hours per week

Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)

Ongoing Temporary Position

Office based – At our iconic Media City Headquarters

Training Provided – 2 weeks Monday to Friday training

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what’s happening

What we’re looking for

• Experience in delivering stand‑out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem‑solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through