Customer Service Advisor- Weekend

Interaction Recruitment; Darlaston; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Uncapped bonus

Office-based role at Bescot HQ

Job summary

Interaction Recruitment is recruiting for a Resolution Specialist in the United Kingdom. The role is office-based at our Bescot Headquarters, with 16 hours per week on Saturdays and Sundays, from 6am to 12am. The pay is £12.71 per hour plus an uncapped bonus, and you must be available for full-time training.

You will take ownership of breakdown calls, assess the best solution, and manage the situation end-to-end while keeping members informed with proactive updates.

Qualifications

• Experience in delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity in challenging situations.
• Strong problem-solving skills and sound judgement under pressure.
• Comfort using multiple systems and handling information accurately.
• Proactive mindset with ownership and follow-through.

Responsibilities

• Take ownership of breakdown calls and quickly understand the customer situation and vulnerabilities.
• Assess cover and identify the best solution, from remote fixes to arranging assistance or onward travel.
• Manage the situation end-to-end from first call through to resolution.
• Provide clear, proactive updates so members always know what’s happening.

Skills

Customer service

Communication under pressure

Problem solving

Attention to detail

Multi-system usage

CRM software

Tools

CRM software

Job description

£12.71 per hour plus uncapped bonus

16 Hours per week

Saturday and Sunday, between 6am and 12am

Must be available to complete full time training

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you'll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we're looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through