Customer Service Advisor- Weekend

Interaction Recruitment; Walsall; On-site; GBP 14,000 - 21,000; Part time

Job summary

Interaction Recruitment is seeking a part-time Resolution Specialist for our UK-based operations. You will handle breakdown calls with empathy, assess cover options, and coordinate the most suitable resolution while guiding customers through the process.

You will provide timely updates, coordinate with internal teams, and ensure a calm, reassuring customer experience across the service chain.

Qualifications

• Experience delivering standout customer service under pressure.
• Ability to build trust quickly and communicate with confidence and clarity in challenging situations.
• Strong problem-solving skills and sound judgement under pressure.
• Confidence using multiple systems and handling information accurately.

Responsibilities

• Owns breakdown calls and quickly understands the situation and vulnerabilities.
• Assesses cover and arranges the best solution, from remote fixes to assistance or travel.
• Manages the incident end-to-end from first call to resolution.
• Keeps members informed with clear, proactive updates.

Skills

Customer service

Communication under pressure

Problem solving

Ownership mindset

Multi-system usage

Tools

CRM software

Ticketing systems

Job description

£12.71 per hour plus uncapped bonus

16 Hours per week

Saturday and Sunday, between 6am and 12am

Must be available to complete full time training

Office based – At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what’s happening

What we’re looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through