Customer Service Advisor- LATE

Interaction Recruitment; Walsall; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Uncapped bonus

Full training

Office at Bescot Headquarters

Job summary

Interaction Recruitment is seeking a Resolution Specialist in Walsall for an office-based role at our Bescot Headquarters. You will calm and assist members during breakdowns, taking ownership of cases and guiding them to quick, safe resolutions while updating on progress.

The position requires a flexible schedule (Mon-Sun, 4:30pm–12am) and participation in full training. A standout customer service mindset and strong communication under pressure are essential.

Qualifications

• Experience delivering stand-out customer service under pressure.
• Ability to build trust quickly and communicate clearly in difficult situations.
• Strong problem-solving skills and sound judgement under pressure.
• Confidence using multiple systems and handling information accurately.

Responsibilities

• Taking ownership of breakdown calls and assessing the customer's situation.
• Identifying the best solution, from remote fixes to arranging assistance.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with proactive updates on progress.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CRM systems

Job description

£12.71 per hour plus uncapped bonus

25 Hours per week

Must be flexible Monday to Sunday, between 4:30pm and 12am

Must be available to complete full time training

Office based – At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what’s happening

What we’re looking for

• Experience in delivering stand‑out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem‑solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through