Customer Service Advisor

Interaction Recruitment Group; Salford; On-site; GBP 14,000 - 21,000; Full time

Job summary

Interaction Recruitment Group is recruiting for a Resolution Specialist in the United Kingdom. This is an ongoing temporary, office-based role at Media City Headquarters requiring 35 hours per week and full flexibility for shifts 6am–2am, Monday through Sunday.

Training is provided for two weeks, Monday to Friday. You will calmly take control of breakdown situations, reassure members, and coordinate solutions end-to-end.

Qualifications

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential).
• Ability to build trust quickly and communicate with confidence and clarity in challenging situations.
• Strong problem-solving skills and sound judgement under pressure; comfortable using multiple systems and handling information accurately.
• A proactive mindset; you take ownership and see things through.

Responsibilities

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities.
• Assessing cover and identifying the best solution—from remote fixes to arranging assistance or onward travel.
• Managing the situation end-to-end, from the first call through to resolution.
• Keeping members informed with clear, proactive updates so they always know what's happening.

Skills

Customer service

Communication under pressure

Problem solving

Job description

£12.71 per hour plus uncapped bonus

35 Hours per week

Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)

Ongoing Temporary Position

Office based - At our iconic Media City Headquarters

Training Provided - 2 weeks Monday to Friday training

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we’re looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressureConfidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through