Customer Services

Kinaxia Logistics Limited; Belper CP; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance

Company Pension Scheme

Full Uniform & PPE Provided

Free Onsite Parking

Employee Assistance Programme (EAP)

Long Service Loyalty Awards (5, 10, 15

Job summary

Kinaxia Derby – Belper is seeking a Customer Service Advisor to join our busy team in Belper. You will deliver professional, responsive, first-class service, build strong customer relationships and work across the business to coordinate deliveries and quotes.

The role requires experience in customer service within transport/logistics, strong communication and problem-solving skills, and familiarity with CRM systems and data management.

Qualifications

• Experience in customer service, ideally within transport, logistics or warehousing.
• Working knowledge of CRM systems; Sage experience desirable.
• Familiarity with Stirling and Contrado software is advantageous.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage customer enquiries, complaints and escalated issues through CRM, resolving promptly.
• Maintain accurate records of interactions and track outcomes.
• Deliver outstanding service following policies and SLAs.
• Communicate clearly with customers at every stage.
• Collaborate with colleagues across the business.
• Coordinate delivery bookings and monitor timed deliveries.
• Provide customer quotations per pricing schedules.
• Update and maintain customer and operational data in systems.
• Ensure compliance with HR, GDPR and Health & Safety policies.

Skills

Customer service

Transport/logistics

CRM systems

Account management

Communication

Problem-solving

Relationship building

Organisational skills

Tools

Sage

Stirling

Contrado

Job description

Kinaxia Derby – Belper

Monday to Friday | 09:00 – 17:00

Join Our Team!

Kinaxia Derby is looking for a Customer Service Advisor to join our busy and friendly team in Belper. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and enjoys building strong relationships with customers and colleagues alike.

As a Customer Service Advisor, you'll play a key role in ensuring our customers receive a professional, responsive, and first-class service, helping us maintain the high standards that Kinaxia is known for.

What We Offer

• Life Assurance
• Company Pension Scheme
• Full Uniform & PPE Provided
• Free Onsite Parking
• Employee Assistance Programme (EAP)
• Long Service Loyalty Awards (5, 10, 15, 20, 30 & 40 years)
• Exclusive Employee Discounts on Shopping, Travel, Motoring & Days Out
• Supportive Team Environment
• Opportunities for Development & Career Progression

Key Responsibilities

As Our Customer Service Advisor, You Will

• Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
• Maintain accurate records of customer interactions and track complaint outcomes.
• Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
• Communicate clearly and professionally, ensuring customers are kept informed at every stage.
• Work collaboratively with colleagues across the business, promoting a "One Team" approach.
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
• Provide customer quotations in line with agreed pricing schedules.
• Accurately update and maintain customer and operational data within company systems.
• Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.

About You

We're looking for someone who has:

• Previous customer service experience, ideally within transport, logistics, or warehousing.
• Working knowledge of CRM systems (Sage experience desirable).
• Experience using software management systems such as Stirling and Contrado (advantageous).
• Strong customer account management skills.
• Excellent communication and problem-solving abilities.
• The ability to build and maintain positive working relationships with both customers and colleagues.
• Strong organisational skills and attention to detail.
• Confidence using multiple software systems and managing customer information accurately.

Why Join Kinaxia Derby?

At Kinaxia, our people are at the heart of everything we do. We believe in recognising and rewarding commitment, supporting professional development, and creating a workplace where everyone feels valued. If you're passionate about customer service and want to be part of a growing, people-focused business, we'd love to hear from you.