Customer Service Advisor - Training, Growth & Bonus

Anderson Wright Consulting; Stafford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

Performance bonus

Ongoing training and progression

Team culture

Job summary

Not disclosed is seeking a Customer Service Advisor to handle high-volume calls and email enquiries, delivering excellent service and managing customer issues with empathy and professionalism.

The role focuses on promoting services, assisting with contract renewals, and maintaining accurate records in the inhouse system, with onsite parking and strong training—creating a foundation for a long-term career.

Qualifications

• Excellent communication with customers.
• Experience handling telephone-based customer support.
• Empathetic problem solving with customers.
• Passionate about helping people.
• Able to work in a team and in a fast-paced environment.
• Own transport preferred due to location.

Responsibilities

• Dealing with high volume incoming calls.
• Resolving customer issues in a timely manner.
• Liaise with external contractors to arrange and manage resolutions.
• Dealing with a variety of questions and queries.
• Promoting the benefits of using the company’s services.
• Assisting with contract renewals and retaining customers.
• Dealing with complaints.
• Maintaining accurate customer records using the inhouse system.

Skills

Excellent communication

Telephone experience

Empathy

Team player

Patient

Fast-paced

PC skills

Problem solving

Tools

In-house system

MS Office

Job description

Not disclosed is seeking a Customer Service Advisor to handle high-volume calls and email enquiries, delivering excellent service and managing customer issues with empathy and professionalism.

The role focuses on promoting services, assisting with contract renewals, and maintaining accurate records in the inhouse system, with onsite parking and strong training—creating a foundation for a long-term career.