Call Centre Customer Service Advisor

Workwell Contractor Solutions; Chester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Job summary

Workwell Contractor Solutions in Chester is seeking a Customer Service Advisor to be the first point of contact for our contractors, handling calls, emails and live chats to resolve queries efficiently.

You will manage inbound queries, make outbound calls, and strive for first-contact resolution while meeting KPIs. The role rewards clear communication, empathy and teamwork in a fast-paced environment.

Qualifications

• Experience in customer service, preferably in a fast-paced environment.
• Confident and professional communicator with a friendly approach.
• Able to think on your feet and prioritize tasks.
• Empathetic, patient, and a team player.
• Target-driven with comfort using KPIs.
• Ability to multitask effectively.
• Willing to learn payroll services quickly.

Responsibilities

• Handle inbound customer queries across campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

KPIs

Multitasking

Fast learner

Job description

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently

What you’ll be doing:

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

We’d love to hear from someone that:

• Has customer service experience (preferably in a fast-paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target-driven mindset: Comfortable working with KPIs.
• Is a multitasker
• Is a fast learner: Willing to quickly adapt and understand payroll services.

What we can offer you:

• 25 days annual leave (increasing with service) + bank holidays