Customer Service Advisor — Temp to Perm (Colchester)

Prime Appointments; Ardleigh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Prime Appointments in Ardleigh (Colchester) is recruiting a Customer Service Advisor to join the team on a temporary-to-permanent, full-time basis. Hours are Monday to Friday, 8:00am–5:00pm with a 1 hour unpaid lunch, and pay is £13.62 per hour.

You will be friendly, resilient and customer-focused, delivering excellent service and admin support, handling inquiries, processing payments, and inputting data across internal systems while meeting targets and KPIs.

Qualifications

• Previous experience in a customer service role.

Responsibilities

• Handle incoming customer enquiries with professional and friendly advice.
• Address customer queries and complaints to ensure a positive experience.
• Input, update and check customer information across internal systems.
• Process customer payments in line with GDPR requirements.
• Work toward targets and KPIs while maintaining high quality.
• Provide general administrative support and collaborate with colleagues.

Skills

Customer service

Communication

IT skills

Data entry

Team player

Organised

Data protection

Job description

Prime Appointments in Ardleigh (Colchester) is recruiting a Customer Service Advisor to join the team on a temporary-to-permanent, full-time basis. Hours are Monday to Friday, 8:00am–5:00pm with a 1 hour unpaid lunch, and pay is £13.62 per hour.

You will be friendly, resilient and customer-focused, delivering excellent service and admin support, handling inquiries, processing payments, and inputting data across internal systems while meeting targets and KPIs.