Customer Service & Admin Advisor (Temp-to-Perm)

Prime Appointments Ltd; Ardleigh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Prime Appointments Ltd in Ardleigh, Colchester, is recruiting a Customer Service Advisor on a temporary-to-permanent basis. The role is full-time, Monday to Friday, 8:00am–5:00pm, with a 1-hour unpaid lunch break, and pays £13.62 per hour.

You will handle incoming enquiries, provide friendly advice, input data accurately, and support the team with general admin while meeting KPIs. The ideal candidate has customer service experience, excellent communication skills, good IT/data entry abilities,

Qualifications

• Proven experience in a customer service role.
• Strong verbal and written communication abilities.
• Accurate data entry and attention to detail.
• Friendly and approachable with a positive team mindset.
• Reliable and able to meet targets with good organisation.
• Open to training and ongoing learning.

Responsibilities

• Handle incoming customer enquiries with professionalism and empathy.
• Address queries and resolve complaints to ensure a positive experience.
• Input, update and check customer information across internal systems.
• Process payments and handle sensitive data in line with GDPR.
• Work toward set KPIs while maintaining service accuracy.
• Provide general administrative support to the department.

Skills

Customer service experience

Communication skills

Data entry

Team player

Organised

Willingness to learn

Job description

Prime Appointments Ltd in Ardleigh, Colchester, is recruiting a Customer Service Advisor on a temporary-to-permanent basis. The role is full-time, Monday to Friday, 8:00am–5:00pm, with a 1-hour unpaid lunch break, and pays £13.62 per hour.

You will handle incoming enquiries, provide friendly advice, input data accurately, and support the team with general admin while meeting KPIs. The ideal candidate has customer service experience, excellent communication skills, good IT/data entry abilities,