Customer Service & Sales Support Advisor (Temp→Perm) Bedford

Confidential; Bedford; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor for a temporary to permanent position in Bedford. You will be the first point of contact, handling orders, enquiries, and product guidance across multiple channels.

The role combines customer service with sales support and administration within a fast-paced environment. The ideal candidate will have experience in customer service and a proactive approach to problem solving, with strong communication and organisational skills.

Qualifications

• Experience in a customer service, sales support, or internal sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Willingness to develop product knowledge and learn about the industry.

Responsibilities

• Deliver outstanding customer service across phone, email, and other channels.
• Process customer orders accurately and efficiently for prompt fulfilment.
• Handle enquiries and provide product guidance and recommendations.
• Escalate technical product enquiries to specialist teams when needed.
• Resolve issues and complaints professionally for positive outcomes.

Skills

Customer service

Sales support

Order processing

Multitasking

Communication

Tools

ERP systems

Microsoft Office

Job description

Confidential is seeking a Customer Service Advisor for a temporary to permanent position in Bedford. You will be the first point of contact, handling orders, enquiries, and product guidance across multiple channels.

The role combines customer service with sales support and administration within a fast-paced environment. The ideal candidate will have experience in customer service and a proactive approach to problem solving, with strong communication and organisational skills.