Customer Service Advisor

Prime Appointments Ltd; Ardleigh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Prime Appointments Ltd in Ardleigh, Colchester, is recruiting a Customer Service Advisor on a temporary-to-permanent basis. The role is full-time, Monday to Friday, 8:00am–5:00pm, with a 1-hour unpaid lunch break, and pays £13.62 per hour.

You will handle incoming enquiries, provide friendly advice, input data accurately, and support the team with general admin while meeting KPIs. The ideal candidate has customer service experience, excellent communication skills, good IT/data entry abilities,

Qualifications

• Proven experience in a customer service role.
• Strong verbal and written communication abilities.
• Accurate data entry and attention to detail.
• Friendly and approachable with a positive team mindset.
• Reliable and able to meet targets with good organisation.
• Open to training and ongoing learning.

Responsibilities

• Handle incoming customer enquiries with professionalism and empathy.
• Address queries and resolve complaints to ensure a positive experience.
• Input, update and check customer information across internal systems.
• Process payments and handle sensitive data in line with GDPR.
• Work toward set KPIs while maintaining service accuracy.
• Provide general administrative support to the department.

Skills

Customer service experience

Communication skills

Data entry

Team player

Organised

Willingness to learn

Job description

A client of ours in the Ardleigh area of Colchester is recruiting a Customer Service Advisor to join their team on a temporary-to-permanent basis. This is a full-time position working Monday to Friday, 8.00am - 5.00pm (with a 1 hour unpaid lunch break) paying £13.62 per hour.

Our client is looking for a friendly, resilient and customer-focused individual to join their team, providing excellent customer service and administrative support.

Your key duties in this Customer Service Advisor role will include but are not limited to:

• Handling incoming customer enquiries and providing advice and support in a professional and friendly manner.

• Dealing confidently with customer queries, concerns and complaints, ensuring a positive customer experience.

• Accurately inputting, updating and checking customer information across internal systems.

• Processing customer payments and handling sensitive personal and financial information in line with GDPR requirements.

• Working towards set targets and KPIs whilst maintaining high standards of customer service and accuracy.

• Providing general administrative support and working closely with colleagues to ensure the smooth running of the department.

Skills and Experience required to be considered for this role:

• Previous experience within a customer service role is essential.

• Confident dealing with a wide variety of customers and handling challenging conversations professionally.

• Excellent verbal and written communication skills.

• Good IT skills with accurate data entry and attention to detail.

• Friendly, approachable and a positive team player.

• Highly organised, reliable and able to work towards targets.

• A willingness to learn, with full training provided.