Customer Service

Confidential; Bedford; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor for a temporary to permanent position in Bedford. You will be the first point of contact, handling orders, enquiries, and product guidance across multiple channels.

The role combines customer service with sales support and administration within a fast-paced environment. The ideal candidate will have experience in customer service and a proactive approach to problem solving, with strong communication and organisational skills.

Qualifications

• Experience in a customer service, sales support, or internal sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Willingness to develop product knowledge and learn about the industry.

Responsibilities

• Deliver outstanding customer service across phone, email, and other channels.
• Process customer orders accurately and efficiently for prompt fulfilment.
• Handle enquiries and provide product guidance and recommendations.
• Escalate technical product enquiries to specialist teams when needed.
• Resolve issues and complaints professionally for positive outcomes.

Skills

Customer service

Sales support

Order processing

Multitasking

Communication

Tools

ERP systems

Microsoft Office

Job description

Customer Service Advisor- Temporary to Permanent

Location: Bedford

13.000phr

Mon- Friday 40 hour week

Temp to perm

Our Client is looking for an experienced customer Service Advisor to join their growing team. If you're passionate about delivering exceptional customer service, enjoy building strong customer relationships, and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As a Customer Service Advisor, you'll be the first point of contact for many of our customers, providing a friendly, professional, and efficient service across a broad range of products. You'll process customer orders, manage enquiries, resolve issues, and work closely with colleagues across the business to deliver an outstanding customer experience.

This is a varied role that combines customer service, sales support, administration, and operational collaboration, making it ideal for someone who enjoys taking ownership and making a real difference.

What You'll Be Doing

• Deliver outstanding customer service across phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring prompt fulfilment.
• Handle customer enquiries and provide product guidance and recommendations.
• Escalate technical product enquiries to specialist teams where appropriate.
• Resolve customer issues and complaints professionally, achieving positive outcomes.
• Liaise with internal departments and external stakeholders to ensure smooth order processing.
• Follow up quotations and proactively engage with customers.
• Identify and communicate sales opportunities to the External Sales Team.
• Support branch operations, including warehouse or trade counter activities when required.
• Participate in stock cycle counting.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
• Support the wider branch team and undertake additional duties as required.

What We're Looking For

We're looking for someone who enjoys helping customers, takes pride in delivering excellent service, and works well as part of a team.

You’ll ideally have:

• Previous experience in a customer service, sales support, or internal sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• The ability to manage multiple priorities in a busy environment.
• A proactive approach to problem solving and customer service.
• Experience using ERP or order processing systems (desirable).
• Good working knowledge of Microsoft Office.
• A willingness to develop product knowledge and learn about our industry.