Customer Service Advisor

Prime Appointments; Ardleigh; On-site; GBP 15,000 - 22,000; Full time

Job summary

Prime Appointments in Ardleigh (Colchester) is recruiting a Customer Service Advisor to join the team on a temporary-to-permanent, full-time basis. Hours are Monday to Friday, 8:00am–5:00pm with a 1 hour unpaid lunch, and pay is £13.62 per hour.

You will be friendly, resilient and customer-focused, delivering excellent service and admin support, handling inquiries, processing payments, and inputting data across internal systems while meeting targets and KPIs.

Qualifications

• Previous experience in a customer service role.

Responsibilities

• Handle incoming customer enquiries with professional and friendly advice.
• Address customer queries and complaints to ensure a positive experience.
• Input, update and check customer information across internal systems.
• Process customer payments in line with GDPR requirements.
• Work toward targets and KPIs while maintaining high quality.
• Provide general administrative support and collaborate with colleagues.

Skills

Customer service

Communication

IT skills

Data entry

Team player

Organised

Data protection

Job description

A client of ours in the Ardleigh area of Colchester is recruiting a Customer Service Advisor to join their team on a temporary-to-permanent basis. This is a full-time position working Monday to Friday, 8.00am – 5.00pm (with a 1 hour unpaid lunch break) paying £13.62 per hour.

Our client is looking for a friendly, resilient and customer-focused individual to join their team, providing excellent customer service and administrative support.

Your key duties in this Customer Service Advisor role will include but are not limited to:

• Handling incoming customer enquiries and providing advice and support in a professional and friendly manner.


• Dealing confidently with customer queries, concerns and complaints, ensuring a positive customer experience.


• Accurately inputting, updating and checking customer information across internal systems.


• Processing customer payments and handling sensitive personal and financial information in line with GDPR requirements.


• Working towards set targets and KPIs whilst maintaining high standards of customer service and accuracy.


• Providing general administrative support and working closely with colleagues to ensure the smooth running of the department.

Skills and Experience required to be considered for this role:

• Previous experience within a customer service role is essential.


• Confident dealing with a wide variety of customers and handling challenging conversations professionally.


• Excellent verbal and written communication skills.


• Good IT skills with accurate data entry and attention to detail.


• Friendly, approachable and a positive team player.


• Highly organised, reliable and able to work towards targets.


• A willingness to learn, with full training provided.