Customer Service Advisor - Property Management

Lumesse; Warwick; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

23 days annual leave

Birthday off

Training & development

Colleague discount

Life assurance & workplace pension

Job summary

RA Bennett in Leamington Spa is seeking a Customer Service Advisor (Property Manager) to join the Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as the central point of contact for queries and coordinating repairs.

The role offers full training and development, opportunities to gain industry qualifications, and a clear career pathway within a supportive environment.

Qualifications

• Strong customer service skills are essential.
• Able to work well in a team and collaborate with colleagues.
• Ability to stay calm under pressure and manage competing priorities.
• Excellent negotiation and influencing skills for landlord and contractor interactions.
• Strong planning and organisational skills to meet deadlines and KPI targets.
• Analytical ability to assess property-related issues and tenant queries.

Responsibilities

• Act as a central point of contact resolving client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after regular property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls and welcome calls with new customers.
• Respond promptly and courteously to communications with landlords, tenants, contractors and internal partners.
• Provide first-class service to maximise customer retention.
• Ensure personal and team deadlines, service levels and KPI targets are met.

Skills

Customer service

Team player

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Job description

Customer Service Advisor - Property Management

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.