Property Manager - Residential Lettings

The Avenue Estate Agents; Streetly; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bupa healthcare

Workplace pension

Paid birthday off

Holiday entitlement

Job summary

The Avenue Estate Agents is seeking a Property Manager to take day-to-day ownership of a growing residential portfolio, aligning landlord service with our expanding lettings operation.

You’ll coordinate repairs, oversee tenancy compliance, manage rent arrears, and liaise with landlords, tenants and contractors. The role offers hybrid/remote work and the chance to influence how we scale.

Qualifications

• Strong residential lettings experience with portfolio management.
• Knowledge of lettings legislation and landlord obligations.
• Experience coordinating repairs between landlords, tenants and contractors.
• Experience managing rent arrears and tenancy issues.

Responsibilities

• Take day-to-day ownership of a portfolio covering fully managed and other service levels, adapting involvement to each landlord's chosen service.
• Coordinate repairs and maintenance from initial report through to resolution, keeping landlords, tenants and contractors informed throughout.
• Oversee tenancy and property compliance, making sure required certificates, inspections, records and actions are completed within the appropriate timescales.
• Manage rent arrears and tenancy-related issues, maintaining clear communication and escalating matters where required.
• Coordinate property inspections and ensure any resulting maintenance, safety or tenancy actions are followed through.
• Manage tenancy changes and end-of-tenancy processes, including check-outs, deposits and disputes.

Skills

Residential lettings

Coordinate repairs

Rent arrears management

CRM software

Digital communication

Tools

Property management software

Job description

Great property management is about more than keeping on top of maintenance and compliance, it's about making sure landlords know their investment is in safe hands and tenants receive the service they expect. As our Property Manager, you'll take ownership of a growing portfolio while helping us shape and develop the service we provide as our lettings business expands.

At The Avenue Estate Agents, we've built our business around combining experienced local property professionals with strong central support and systems. Our lettings division is growing, and this is an opportunity to join us at an important stage, taking responsibility for the day-to-day management of our portfolio while having a genuine influence on how we do things as we continue to scale.

What's in it for you

• £26,000-£32,000 per annum, depending on your experience.
• A flexible mix of hybrid and remote working, with regular travel to Sutton Coldfield for training, meetings and team days.
• The opportunity to take ownership of a growing residential portfolio within an ambitious independent agency.
• Bupa healthcare and a workplace pension, subject to eligibility requirements.
• Paid annual leave, plus your birthday off.
• Christmas bank holidays that don't come out of your annual leave entitlement.

Your responsibilities as Property Manager

• Take day-to-day ownership of a portfolio covering fully managed and other service levels, adapting your involvement to each landlord's chosen service.
• Coordinate repairs and maintenance from initial report through to resolution, keeping landlords, tenants and contractors informed throughout.
• Oversee tenancy and property compliance, making sure required certificates, inspections, records and actions are completed within the appropriate timescales.
• Manage rent arrears and tenancy-related issues, maintaining clear communication and escalating matters where required.
• Coordinate property inspections and ensure any resulting maintenance, safety or tenancy actions are followed through.
• Manage tenancy changes and end-of-tenancy processes, including check-outs, deposits and disputes.

What we’re looking for in a Property Manager

• Strong residential lettings experience with direct responsibility for managing tenancies and a portfolio of properties.
• Sound working knowledge of residential lettings legislation, compliance requirements and landlord obligations.
• Proven experience coordinating repairs and maintenance between landlords, tenants and contractors.
• Experience managing rent arrears, tenancy issues, check-outs, deposits and disputes.
• Confidence using property management software, CRM platforms and digital communication systems.
• Working hours: Monday to Friday, 9:00am-5:30pm. There is no regular out-of-hours or emergency rota responsibility.

If you know how to keep a residential portfolio running smoothly and want the opportunity to play a meaningful part in the growth of The Avenue Estate Agents, we’d love to hear from you.