Customer Service Advisor

Connells Group; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training and development

Understanding of residential lettings

Fast paced, fun environment

Regular team meetings

Full company briefings

Career pathway

Job summary

Connells Group in Sheffield is seeking a Customer Service Advisor (Property Manager) to join our Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as a central point of contact. The role focuses on coordinating repairs, liaising with trades, organising safety inspections, and delivering a first-class service to maximise retention and meet KPIs.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Awareness of industry benefits including Aviva DigiCare, cycle to work schemes and employee discounts.

Responsibilities

• Act as central contact for client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople and keep customers updated.
• Organise safety inspections and remedial works.
• Liaise with landlords after property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls and welcome calls.
• Deal promptly and courteously with landlords, tenants, contractors and internal partners.
• Provide a first-class service to maximise customer retention and meet deadlines and KPIs.

Skills

Strong customer service

Team player

Calm under pressure

Negotiation

Planning and organisation

Analytical ability

Job description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants. Salary £25,000 What's in it for you as a Customer Service Advisor?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Advisor.

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Advisor.

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)