Property Manager (Lettings) - Customer Care & Repairs

Lumesse; Warwick; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

23 days annual leave

Birthday off

Training & development

Colleague discount

Life assurance & workplace pension

Job summary

RA Bennett in Leamington Spa is seeking a Customer Service Advisor (Property Manager) to join the Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as the central point of contact for queries and coordinating repairs.

The role offers full training and development, opportunities to gain industry qualifications, and a clear career pathway within a supportive environment.

Qualifications

• Strong customer service skills are essential.
• Able to work well in a team and collaborate with colleagues.
• Ability to stay calm under pressure and manage competing priorities.
• Excellent negotiation and influencing skills for landlord and contractor interactions.
• Strong planning and organisational skills to meet deadlines and KPI targets.
• Analytical ability to assess property-related issues and tenant queries.

Responsibilities

• Act as a central point of contact resolving client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.
• Organise safety inspections and manage remedial works.
• Liaise with landlords after regular property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls and welcome calls with new customers.
• Respond promptly and courteously to communications with landlords, tenants, contractors and internal partners.
• Provide first-class service to maximise customer retention.
• Ensure personal and team deadlines, service levels and KPI targets are met.

Skills

Customer service

Team player

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Job description

RA Bennett in Leamington Spa is seeking a Customer Service Advisor (Property Manager) to join the Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as the central point of contact for queries and coordinating repairs.

The role offers full training and development, opportunities to gain industry qualifications, and a clear career pathway within a supportive environment.