Assistant Property Manager

Move Estate Agents Limited; Cheltenham; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave including bankhol

Pension scheme

Cycle to work scheme

Fully funded industry qualifications

Mental health support

Use of company pool car, phone, and al

Regular team events

Job summary

Move Estate Agents Limited in Cheltenham is seeking an enthusiastic Property Manager to join our award-winning team. You will support one experienced property manager, handling lettings administration, client queries, and daily tasks to help deliver exceptional service to landlords and tenants.

This role offers a great entry into property, with training, clear progression, and a collaborative team culture. You will be expected to maintain high standards of customer care, stay organised, and

Qualifications

• The drive to hold a qualification in Residential Property (Lettings)
• Demonstrable Administration experience
• Proven experience working within a team
• Outstanding customer care/customer service experience
• Resilient, positive, organised, numerate and detail-oriented
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Responsibilities

• Productivity, efficiency, and retention of clients.
• Ensuring compliance, projects, implementing new processes and strategies and continual improvement.
• Maximising department profitability, working closely with your team to ensure objectives are hit.
• Maximising any opportunities.
• Ensuring both you and the team deliver excellent customer service.
• Working on your personal development.
• Role model effective and efficient communication within the branch and across the business.
• Contribute to the team discussions and development of company growth.

Skills

Lettings qualification

Administration

Teamwork

Customer care

IT skills

Communication

MS Office

Education

Residential Property Lettings qualification

Tools

MS Office

Internet

Email systems

Job description

Move Sales & Lettings are seeking anotherenthusiastic, motivated individual to join our Award-Winning team in our Cheltenham Branch. Move is the leading lettings agency in the region, with continued year-on-year market growth, alongside incredibly high customer satisfaction.

This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.

In this role, you will be supporting one of our experienced property managers learning the role as you develop in the company. A great opportunity for someone looking to get into property!

You will be responsible for:

• Productivity, efficiency, and retention of clients.

• Ensuring compliance, projects, implementing new processes and strategies and continual improvement.

• Maximising department profitability, working closely with your team to ensure objectives are hit.

• Maximising any opportunities.

• Ensuring both you and the team deliver excellent customer service.

• Working on your personal development.

• Role model effective and efficient communication within the branch and across the business.

• Contribute to the team discussions and development of company growth.

Skills and experience required to be a successful Property Manager -

• The drive to hold a qualification in Residential Property (Lettings)

• Demonstrable Administration experience

• Proven experience working within a team

• Outstanding customer care/customer service experience

• Resilient, positive, organised, numerate and detail-oriented

• Excellent verbal and written communication skills

• IT literate (MS Office, internet, email systems)

General Roles & Responsibilities

• Company meetings

• Attend and be involved in company meetings.

• Attend and partake in Department Meetings (Both weekly & Monthly)

• Ensure companywide standards, processes and procedures are upheld.

• Maintain the Staff standards for appearance, attitudes, and behaviours

• Ensure you achieve/exceed your personal and company targets

• Follow and partake in training and development

• Perform to a high standard in all aspects of your work

• Carry out / partake in business generation activities

• Accountability for your managed portfolio & ensure processes followed

• Achieve add-on services KPIs

• Following company processes from start to finish.

• Deliver company processes.

• Deliver Quality Standard

• Compliance checking/ensuring legalities & company processes are correctly adhered to.

Benefits-

• Competitive salary with uncapped commission and bonus structure

• 30 days annual leave including bank holidays (plus your birthday off!)

• Additional leave for long service, weddings, and other life events

• Clear progression path and regular performance reviews

• Fully funded industry qualifications and professional memberships

• Ongoing training and development

• Mental health support and access to company wellbeing initiatives

• Use of company pool car, phone, and laptop

• Cycle to work scheme

• Pension scheme

• Regular team events, incentives, and social activities

• A fun, ambitious team culture within a growing company

Salary £20,000-£28,000 Per Annum DOE

Monday-Friday 8.30 - 17.30