Customer Service Advisor

Lumesse; Plympton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

ARLA/NFOPP training support

Cycle to work scheme

Perks at work

Life assurance / Workplace pension

Colleague discount

Job summary

Connells Group UK is seeking a Customer Service Advisor to join the Lettings Support Centre in Plympton. The role focuses on delivering property management and tenancy administration support to branches, landlords and tenants, with duties including coordinating contractors and arranging safety checks.

The role offers a clear career path and opportunities for ARLA – NFOPP qualifications, along with a supportive, rewarding and fun working environment and staff benefits.

Qualifications

• Excellent verbal and written communication skills.
• Organised and able to prioritise workload in a fast-paced environment.
• Resilient, positive, numerate and detail oriented.

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.
• Coordinate contractors to ensure repair/maintenance works are carried out on time and to standards.
• Arrange relevant statutory safety checks and ensure compliance.

Skills

Verbal communication

Written communication

Organisational skills

Numeracy

Detail oriented

Education

ARLA NFOPP qualifications training

Job description

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Plympton. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.