Customer Service Advisor - Property Management

Lumesse; Birkenhead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training and development

DigiCare & car leasing

Cycle to work

Discounts & perks

Life assurance

Pension scheme

23 days annual leave (birthday off)

Job summary

Connells Group UK in Birkenhead is seeking a Customer Service Advisor to join our Property Management team within the Lettings Department, providing tenancy support and property management services to landlords, tenants and branches.

Starting salary £25,000 with full training, development and a clear career pathway. Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Customer focused contact or call centre experience preferred.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.
• Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills

Customer service

Team player

Call centre experience

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Industry qualifications (bonus)

Job description

Customer Service Advisor - Property Management

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants.

Starting Salary £25,000

What's in it for you as a Customer Service Advisor?

• Get full training and development
• A good understanding of the residential lettings industry
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Advisor.

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Advisor.

• Strong customer service skills and confident communicator
• Good team player
• Customer focussed Contact or Call centre experience preferred
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing
• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.