Customer Service Advisor - Property Management

Confidential; Sheffield; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Aviva Digi care + workplace

Car leasing and cycle to work scheme

Colleague discount / Perks at work /  

Life assurance / Workplace pension

23 days annual leave

Job summary

Connells Group UK in Sheffield is seeking a Customer Service Advisor (Property Manager) to join our Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants.

You will play a key role in coordinating repairs, arranging safety inspections, and keeping clients updated while delivering a high level of service and enhancing customer retention. Training is provided and the role offers a clear career pathway.

Qualifications

• Strong customer service and able communicator.
• Ability to work in a fast-paced environment.
• Excellent negotiation and influencing skills.
• Strong planning and organisational skills.
• Analytical abilities.

Responsibilities

• Act as central point of contact for client and colleagues
• Coordinate urgent and routine repairs
• Liaise with tradespeople and keep customers updated
• Organise safety inspections and remedial works
• Liaise with landlords after property visits
• Assist customers with tenancy queries
• Carry out weekly partnership calls and welcome calls
• Ensure prompt communication with landlords, tenants, contractors and internal partners
• Provide first-class service to maximise customer retention
• Meet deadlines and KPI targets

Skills

Customer service

Team player

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Job description

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants.

Salary £25,000

What's in it for you as a Customer Service Advisor?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Advisor.

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Customer Service Advisor.

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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