Property Manager

Lumesse; Reading; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Company pension

Supportive environment

Job summary

Walmsley, part of Connells Group, is looking for a highly motivated Property Manager to join our Property Management team within the Lettings department in Caversham, Reading. This is a branch-based role where you will provide property management and tenancy support to the branch, working closely with landlords, tenants and internal teams to deliver a high standard of service.

You will act as the main point of contact for tenancy queries, maintain the contractor register and help ensure works,

Qualifications

• Experience in customer service within property or lettings is preferred.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Strong understanding of tenancy processes and relevant legislation.

Responsibilities

• Act as central point of contact for property management queries from the branch, landlords, tenants and internal teams.
• Provide accurate advice on tenancy matters and relevant legislation to the branch and customers.
• Maintain the approved contractor register with up-to-date qualifications and documentation.
• Oversee customer service delivery; ensure works and inspections are completed on time.
• Monitor invoices, tenancy agreements and inspection reports to meet service levels.
• Manage workloads to meet deadlines and maintain service levels.
• Support complex tenancy or property management cases and liaise with Lettings Services Centre when required.

Skills

Customer service

Communication skills

Organisational skills

Negotiation

Driving licence

Job description

Walmsley, part of Connells Group, is looking for a highly motivated Property Manager to join our Property Management team within the Lettings department in Caversham.

This is a branch-based role where you will provide property management and tenancy support to the branch, working closely with landlords, tenants and internal teams to deliver a high standard of service.

This opportunity is ideal for someone with strong customer service and organisational skills who enjoys working in a fast-paced environment and supporting all aspects of property management at branch level.

What We Offer:

• Competitive basic salary
• Full training and development
• Clear career progression opportunities
• Company pension scheme
• A fast-paced, supportive working environment

Your Role:

As Property Manager, you will act as the main point of contact for property management and tenancy-related matters for the branch, ensuring a consistent and professional service is delivered at all times.

Your responsibilities will include:

• Acting as a central point of contact for property management queries from the branch, landlords, tenants and internal teams
• Providing accurate advice to the branch and customers on tenancy matters and relevant legislation
• Maintaining the approved contractor register, ensuring qualifications and documentation are up to date
• Overseeing customer service delivery, ensuring works and inspections are completed within agreed timescales.
• Monitoring invoices, tenancy agreements and inspection reports to ensure service level standards are met
• Managing workloads to ensure deadlines are achieved and service levels are maintained
• Supporting more complex tenancy or property management cases, advising the branch, landlords and tenants on available options and liaising with the Lettings Services Centre where required

What We’re Looking For:

• Full UK driving licence and access to your own vehicle
• Strong customer service skills with a confident communication style
• A positive team player who enjoys working closely with a branch team
• Ability to remain calm and solutions focused under pressure
• Strong negotiation and influencing skills
• Excellent planning, organisational and time management abilities
• Good analytical skills and attention to detail

If you are looking to build or progress your career in property management within a branch-based lettings environment, we would love to hear from you.

Our Commitment to Inclusion:

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of background.

If this role excites you, but your experience does not align perfectly with every requirement, you may be well-suited to this role or another opportunity within Connells Group.