Customer Service Advisor

Nub News; Warwick; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Aviva Digi care + workplace

Car leasing

Cycle to work scheme

Discount schemes

Life assurance

Pension scheme

23 days annual leave

Job summary

RA Bennett is seeking a Customer Service Advisor (Property Manager) to join the Lettings Department in Leamington Spa. You will support branches, landlords and tenants with property management and tenancy queries.

The role offers training, industry qualifications, and a dynamic team environment with regular meetings and a clear career pathway.

Qualifications

• Strong customer service and clear communication.
• Team-player with collaboration skills.
• Ability to stay calm under pressure in a busy lettings environment.
• Excellent negotiation and influencing abilities.
• Strong planning and organisational capabilities.
• Good analytical skills for tenancy and repair coordination.

Responsibilities

• Act as central point of contact to resolve client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers updated.
• Organise safety inspections and remedial works.
• Liaise with landlords during property visits.
• Assist customers with general tenancy queries and information.
• Conduct weekly partnership calls and welcome calls with new customers.
• Respond promptly and courteously to landlords, tenants, contractors and internal partners.
• Provide a first-class service to maximise customer retention.
• Ensure deadlines and KPIs are met by the team.

Skills

Customer service

Confident communicator

Team player

Calm under pressure

Negotiation

Planning

Organisational skills

Analytical ability

Job description

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager ) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick . As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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