Customer Service Advisor

Confidential; Coventry; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Aviva Digi care

Car leasing

Cycle to work

Colleague discounts

Perks at work

Gym discounts

Life assurance

Pension scheme

23 days annual leave

Job summary

RA Bennett in Leamington Spa is seeking an enthusiastic Property Manager to join our Lettings Department. In this role you will provide property management and tenancy support services to branches, landlords and tenants, acting as a central point of contact for queries and coordinating repairs and safety inspections.

You will liaise with trades, conduct regular property visits, manage communications with landlords and tenants, and contribute to a first‑class service that maximises retention.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues.
• Coordinating urgent and routine repairs and maintenance.
• Liaising with trades people/contractors and keeping customers up to date.
• Organising safety inspections and managing remedial works.
• Liaising with landlords following regular property visits.
• Assisting customers with general tenancy queries.
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
• Dealing promptly and courteously with communication with landlord, tenants, contractors, and internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved.

Skills

Customer service

Team player

Calm under pressure

Negotiation skills

Planning and organising

Analytical ability

Tools

None

Job description

Job Description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

RA Bennettis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of , race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CC00820