Customer Service Advisor

Lumesse; Warwick; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave

Birthday leave

Colleague discount

Gym discounts

Life assurance

Workplace pension

Job summary

RA Bennett is recruiting for a Property Manager (Staff title: Customer Service Advisor) to support the Lettings Department in Leamington Spa, Warwick. You will manage tenancy queries, coordinate repairs, and liaise with landlords and tenants to ensure high service standards.

Ideal candidates will have strong customer service skills, be a confident communicator, and able to work well in a team, with Organisation and negotiation abilities to deliver excellent tenancy experiences.

Qualifications

• Strong customer service skills and effective communication with clients and colleagues.
• Ability to stay calm and professional under pressure.
• Good negotiation and influencing abilities.
• Strong planning and organisational capabilities.
• Analytical mindset for tenancy queries and repairs.

Responsibilities

• Act as central contact to manage and resolve queries from clients and colleagues.
• Coordinate urgent and routine repairs and maintenance with trades and contractors.
• Liaise with landlords following property visits and tenancy queries.
• Organise safety inspections and manage remedial works.
• Provide a first-class service to maximise customer retention and meet KPI targets.

Skills

Customer service

Confident communicator

Team player

Calm under pressure

Negotiation

Organisational skills

Analytical ability

Job description

We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Leamington Spa: Warwick. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Opportunity to undertake industry qualifications
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Property Manager

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability
• Aviva Digi care + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

RA Bennett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.