Customer Service Advisor

Lumesse; Annesley Woodhouse; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Aviva Digicare + car leasing

Perks at work / gym discounts

Workplace pension scheme

Job summary

Connells Group UK in Annesley Lettings is seeking a Customer Service Specialist to support branches, landlords and tenants. You will act as a central contact for queries and ensure a high standard of service across the lettings team.

The role emphasises strong communication, planning and analytical abilities, with a focus on customer retention and meeting KPI targets in a fast-paced environment.

Qualifications

• Strong customer service skills and confident communicator.
• Excellent planning and organisational skills.
• Good analytical ability and attention to detail.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from branches and staff.
• Dealing promptly and courteously with communication with internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Skills

Customer service

Communication

Teamwork

Stress management

Planning

Analytical thinking

Attention to detail

Job description

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist , you will provide tenancy support services to branches, landlords and tenants.

What's in it for you as a Customer Service Specialist

• Get full training and development
• A good understanding of estate agency business
• Full company briefings
• A career pathway

Key responsibilities of a Customer Service Specialist

• Act as a central point of contact managing the effective resolution of queries from branches and staff
• Dealing promptly and courteously to communication with our internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved Skills and Experience required to be successful as a Customer Service Specialist
• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent planning and organisational skills
• Good analytical ability
• Excellent attention to detail

Benefits for a Customer Service Specialist:

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.