Property Management Customer Service Advisor

Lumesse; Birkenhead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training and development

DigiCare & car leasing

Cycle to work

Discounts & perks

Life assurance

Pension scheme

23 days annual leave (birthday off)

Job summary

Connells Group UK in Birkenhead is seeking a Customer Service Advisor to join our Property Management team within the Lettings Department, providing tenancy support and property management services to landlords, tenants and branches.

Starting salary £25,000 with full training, development and a clear career pathway. Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Customer focused contact or call centre experience preferred.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.
• Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

Skills

Customer service

Team player

Call centre experience

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Industry qualifications (bonus)

Job description

Connells Group UK in Birkenhead is seeking a Customer Service Advisor to join our Property Management team within the Lettings Department, providing tenancy support and property management services to landlords, tenants and branches.

Starting salary £25,000 with full training, development and a clear career pathway. Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.