Customer Service Advisor - Polish Speaking

Advancing People Multilingual; Nottingham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Remote working options

Full training and support

Career progression

Job summary

Advancing People Multilingual are recruiting a Polish Speaking Customer Service Advisor on a hybrid basis in Nottingham. The role handles Polish-speaking markets via phone, live-chat and email, delivering prompt, professional service.

The successful candidate will work with customers, primarily Polish-speaking, to resolve enquiries, process orders, and support retention. Training is provided, with 2 days in Nottingham and 3 days remote.

Qualifications

• Polish language fluency required.
• Experience in customer service in retail or business settings.
• Strong customer focus and professional approach.
• Excellent written and spoken communication.
• Team player with good computer skills.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer's enquiries.
• Process orders received via telephone, fax, email or internet.
• Be proactive in the area of Customer retention.

Skills

Fluent Polish

Customer service experience

Communication skills

Teamwork

Computer skills

Job description

Customer Service Advisor - Polish Speaking

Advancing People Multilingual are now recruiting for a Polish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As a Polish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Polish speaking region and covering the Polish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Polish


• Proven customer service experience within a retail or a business setting


• Strong customer focus and professional approach


• Excellent communication skills, both oral and written


• Ability to work effectively as part of a team


• Good computer skills


• Positive \"can do\" attitude

This is a permanent offering an annual salary of £26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.