Customer Service Advisor - Spanish Speaking

Confidential; East Midlands; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Career progression

Full training

Nottingham office 2 days a week

Job summary

Advancing People Multilingual Ltd is recruiting a Spanish Speaking Customer Service Advisor on a hybrid basis with 2 days per week in Nottingham City Centre. You will handle enquiries via phone, live-chat and email, focusing on Spanish-speaking customers and Italian markets, delivering excellent service and promoting customer retention.

The role offers full training, a supportive environment, and genuine career progression with attractive company benefits.

Qualifications

• Fluent in Spanish.
• Proven customer service experience within a retail or business setting.
• Strong customer focus and professional approach.
• Excellent communication skills, both oral and written.
• Ability to work effectively as part of a team.
• Good computer skills.
• Positive "can do" attitude.

Responsibilities

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Skills

Fluent in Spanish

Customer service experience

Excellent communication

Teamwork

Computer literacy

Job description

Customer Service Advisor - Spanish Speaking

Advancing People Multilingual are now recruiting for a Spanish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As a Spanish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Spanish speaking region and covering the Italian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Spanish
• Proven customer service experience within a retail or a business setting
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a permanent offering an annual salary of 26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.