Customer Service Advisor - Polish Speaking

Confidential; East Midlands; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Full training and support

Career progression opportunities

Job summary

Confidential is seeking a Polish-speaking Customer Service Advisor to join our multinational team in a hybrid role based in Nottingham. You will handle customer inquiries, process orders by phone, email or web, and contribute to customer retention.

The ideal candidate is fluent in Polish with strong communication skills, team spirit, and solid computer skills. Full training and ongoing support are provided, with 2 days in the office and 3 days remote weekly.

Qualifications

• Polish language fluency required.
• Proven customer service experience in retail or business settings.
• Strong communication skills, both written and spoken.
• Positive team player with a proactive attitude.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer enquiries.
• Process orders via telephone, fax, e-mail or internet.
• Be proactive in customer retention.

Skills

Polish language

Customer service experience

Excellent communication

Teamwork

IT literacy

Tools

Microsoft Office

Job description

Customer Service Advisor - Polish Speaking

Advancing People Multilingual are now recruiting for a Polish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

Fluent in Polish

Proven customer service experience within a retail or a business setting

Strong customer focus and professional approach

Excellent communication skills, both oral and written

Ability to work effectively as part of a team

Good computer skills

Positive "can do" attitude

This is a permanent offering an annual salary of 26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.