Customer Service Advisor - Spanish Speaking

Advancing People Multilingual; Nottingham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Training provided

Job summary

Advancing People Multilingual is recruiting a Spanish-speaking Customer Service Advisor in a hybrid role with 2 days in Nottingham city centre and 3 days remote access. You will support customers primarily in Spanish, handling inquiries via phone, live chat and email with a focus on timely, professional service.

The successful candidate will have strong customer service experience, excellent communication skills, and a proactive approach to retention and orders processing.

Qualifications

• Fluent in Spanish (written and spoken).
• Proven customer service experience in retail or business setting.
• Strong customer focus and professional approach.
• Excellent communication skills, both oral and written.
• Ability to work effectively as part of a team.
• Good computer skills and familiarity with CRM systems may be beneficial.

Responsibilities

• Deliver high quality customer service via phone, live chat and email.
• Assist with new customer inquiries and process orders.
• Be proactive in customer retention and relationship building.

Skills

Spanish fluency

Customer service

Teamwork

Excellent communication

Good computer skills

Job description

Customer Service Advisor - Spanish Speaking

Advancing People Multilingual are now recruiting for a Spanish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As a Spanish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Spanish speaking region and covering the Italian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Spanish
• Proven customer service experience within a retail or a business setting
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a permanent offering an annual salary of £26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.