Customer Service Advisor - Polish Speaking

Advancing People; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Remote work

Training provided

Career progression

Job summary

Advancing People Multilingual Ltd is recruiting a Polish-speaking Customer Service Advisor on a hybrid basis. The role will involve working primarily with Polish-speaking customers, with 2 days in the Nottingham office and 3 days remote each week.

You will deliver high-quality customer service via phone, live chat, and email, handle new enquiries, and process orders, while focusing on customer retention and professional communication.

Qualifications

• Polish fluency is required.
• Previous customer service experience is essential.
• Strong communication and teamwork abilities are expected.
• Good computer literacy and a proactive approach are important.

Responsibilities

• Deliver high quality customer service via phone, live-chat and email.
• Assist with new customer enquiries and process orders received by multiple channels.
• Be proactive in customer retention and relationship building.

Skills

Polish fluency

Customer service experience

Excellent communication

Teamwork

Computer skills

Positive can-do attitude

Job description

Customer Service Advisor - Polish Speaking

Advancing People Multilingual are now recruiting for a Polish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As a Polish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Polish speaking region and covering the Polish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service


• Assist with new customer's enquiries


• Process orders received via the telephone, fax, e-mail or internet


• Be proactive in the area of Customer retention

The Person:

• Fluent in Polish


• Proven customer service experience within a retail or a business setting


• Strong customer focus and professional approach


• Excellent communication skills, both oral and written


• Ability to work effectively as part of a team


• Good computer skills


• Positive \"can do\" attitude

This is a permanent offering an annual salary of £26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency