Customer Service Advisor - Mitcheldean

Assurant, Inc.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global business services leader is looking for a Motor Claims Advisor to assist customers in making claims either by phone or using an internal system. The successful applicant will be responsible for taking details of failures and processing claims based on warranty terms. Ideal candidates will possess strong communication and customer service skills, with a background in service environments preferred. This role offers extensive training, flexibility in work, and a range of employee benefits including annual leave and well-being programs.

Benefits

Comprehensive training

Flexibility with remote working

Employee assistance program

21 days annual leave plus bank holidays

Discounts on retail and tech

Learning opportunities through Udemy

Internal well-being programs

Employee referral scheme

Free onsite parking

Qualifications

• Strong communication skills are essential for effectively assisting customers.
• Ability to navigate software and perform data entry tasks.
• Previous experience in a role focused on customer interactions is a plus.

Responsibilities

• Assist customers with their claims via phone and our system.
• Take details of failures from dealers to process claims.
• Evaluate claims based on provided information and terms.

Skills

Excellent verbal, written, and listening skills

Basic computer skills

Experience working in a customer-service environment

Job description

The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.

Benefits

• Comprehensive training to prepare you for the role
• Flexibility: remote working is available once full training is completed and performance targets are met
• Balance is important – we offer 21 days of annual leave plus bank holidays, which will increase in line with length of service; an additional Cultural Heritage Day is also provided.
• We care about your well‑being – employee assistance program with practical information and advice on health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, incentives, and more.
• Learning and Development opportunities including Udemy learning, internal one‑to‑one development, and growth platforms.
• Internal Well‑being Programmes.
• Employee referral scheme, rewarding employees when they refer friends and family to join Assurant.
• Free onsite parking.

Responsibilities

• Are you an active listener who has a passion for helping others?
• Are you a problem solver who challenges the norm to inspire new ideas?
• Have you ever thought about using these skills for customer service?

Qualifications

• Excellent verbal, written, and listening skills.
• Basic computer skills, including data entry, website navigation, and other software.
• Experience working in a customer‑service environment.

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.

At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement. We can't wait to review your application.