Customer Service Advisor – Hybrid Role, Help Others Grow

The Orders of St John Care Trust; Bracebridge; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

NEST pension

Life Assurance

Free parking

Career development

Blue Light Card

Job summary

The Orders of St John Care Trust in Lincoln is seeking a friendly Customer Service Advisor to join our Head Office team. You will be the first point of contact for care enquiries, delivering warm, professional service to prospective residents and their families.

This 37.5-hour-per-week role offers hybrid working (2 days in the office) and competitive benefits within a not-for-profit organisation that reinvests in residents, colleagues and care homes.

Qualifications

• Excellent customer service and communication skills.
• Friendly, approachable and empathetic manner.
• Ability to build strong relationships with customers and colleagues.
• Strong organisational skills and ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• Positive, flexible and team-focused attitude.

Responsibilities

• Be the first point of contact for enquiries about care services.
• Provide warm, helpful and professional service to prospective residents and families.
• Support the team in delivering outstanding customer service.
• Assist with administration and scheduling as required.

Skills

Customer service

Communication skills

Empathy

Relationship building

Organisational skills

Time management

Attention to detail

Team player

Job description

The Orders of St John Care Trust in Lincoln is seeking a friendly Customer Service Advisor to join our Head Office team. You will be the first point of contact for care enquiries, delivering warm, professional service to prospective residents and their families.

This 37.5-hour-per-week role offers hybrid working (2 days in the office) and competitive benefits within a not-for-profit organisation that reinvests in residents, colleagues and care homes.