Customer Service Advisor

The Orders of St John Care Trust; Bracebridge; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

NEST pension

Life Assurance

Free parking

Career development

Blue Light Card

Job summary

The Orders of St John Care Trust in Lincoln is seeking a friendly Customer Service Advisor to join our Head Office team. You will be the first point of contact for care enquiries, delivering warm, professional service to prospective residents and their families.

This 37.5-hour-per-week role offers hybrid working (2 days in the office) and competitive benefits within a not-for-profit organisation that reinvests in residents, colleagues and care homes.

Qualifications

• Excellent customer service and communication skills.
• Friendly, approachable and empathetic manner.
• Ability to build strong relationships with customers and colleagues.
• Strong organisational skills and ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• Positive, flexible and team-focused attitude.

Responsibilities

• Be the first point of contact for enquiries about care services.
• Provide warm, helpful and professional service to prospective residents and families.
• Support the team in delivering outstanding customer service.
• Assist with administration and scheduling as required.

Skills

Customer service

Communication skills

Empathy

Relationship building

Organisational skills

Time management

Attention to detail

Team player

Job description

Location: Lincoln, LN6 3LQSalary: £26,414 per annumHours: 37.5 hours per week - Hybrid Working (2 Days in the office per week)

Make a difference with every conversation! Are you passionate about delivering exceptional customer service and making a positive difference to people's lives? The Orders of St John Care Trust (OSJCT) is looking for a friendly, enthusiastic and customer-focused Customer Service Advisor to join our Head Office team in Lincoln. This is an exciting opportunity to use your excellent communication and relationship-building skills in a role where every conversation matters. You'll be helping older people and their loved ones take an important step towards finding the right care, making a real difference at a time when they need it most.

About the role

Working as part of our busy and fast-paced Customer Service Team, you'll be one of the first points of contact for people enquiring about our care services. You'll play an important role in creating a positive first impression of OSJCT, providing a warm, helpful and professional service to prospective residents and their families.

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You'll ideally have:

• Excellent customer service and communication skills.
• A friendly, approachable and empathetic manner.
• The ability to build strong relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a busy, fast-paced environment.
• Good attention to detail and accurate administration skills.
• A positive, flexible and team-focused attitude.

The Orders of St John Care Trust (OSJCT) is one of the UK's largest not-for-profit care providers, specialising in high-quality, person-centred care for older people across our care homes and extra care housing. We're passionate about caring for people - not just our residents, but their loved ones and our dedicated colleagues too. As a charitable, not-for-profit organisation, we reinvest back into our residents, employees and care homes. This means we can offer competitive pay, exciting training programmes and opportunities for personal and professional development. We're continuing to grow nationwide and are always looking for talented people who share our values and ambition to make a difference.

Working hours and shift pattern

This is a 37.5-hour working week, with a rotating shift pattern:

• 8:30am - 5:00pm
• 10:00am - 6:30pm
• One Saturday per month, 8:30am - 5:00pm, with a pro-rata day off in lieu.

The role also includes working one Bank Holiday per year, excluding Christmas Day, Boxing Day and New Year's Day.

What we can offer you

We believe in looking after our colleagues as well as the people in our care. Our benefits include:

• 25 days' annual leave plus 8 Bank Holidays.
• NEST Pension Scheme.
• Life Assurance.
• Free on-site parking.
• Development and progression opportunities to help you grow your career.
• Blue Light Card, giving you access to fantastic discounts on shopping, days out, restaurants and much more.

All successful candidates will be required to undertake a Basic DBS check. All offers of employment are subject to a satisfactory DBS background check.