German-Speaking Car Customer Service and Sales Advisor

Confidential; Heanor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Team building outings

Development & training opportunities

Job summary

Confidential in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor. You will handle inbound/outbound calls, assist customers in German and English, upsell products, and manage live chats with precision.

Office-based role with development and training opportunities. The ideal candidate has 1–2 years in motor industry customer service, strong communication skills, and proficiency in MS Office.

Qualifications

• 1–2 years experience in customer services/sales role within the motor industry
• Excellent internal and external communication
• Proficient in MS Office
• Attention to detail
• Excellent telephone manner

Responsibilities

• Managing inbound & outbound calls
• Spotting opportunities to upsell products & services for maximizing sales
• Handling live chat enquiries online with confidence
• Providing accurate information to customers over the phone or in person
• Updating customer records and internal database as needed
• Creating invoices, proformas, and credit notes
• Generating courier labels for outbound & inbound deliveries
• Liaising with internal technical team
• Acting as the vital link between customers and technical staff

Skills

German language (fluent)

Customer service

Communication

Tools

MS Office

Job description

Confidential in the United Kingdom is seeking a fluent German-speaking Customer Service Advisor. You will handle inbound/outbound calls, assist customers in German and English, upsell products, and manage live chats with precision.

Office-based role with development and training opportunities. The ideal candidate has 1–2 years in motor industry customer service, strong communication skills, and proficiency in MS Office.