Customer Service Advisor

Alma Personnel; Tamworth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A well-established recruitment agency in Tamworth is seeking a Customer Service Advisor to support customers through incoming calls, booking appointments, and handling complaints. This temporary role offers flexible full-time and part-time options, with a focus on effective communication and IT skills in a busy call centre environment. The position may extend beyond the initial 12 weeks based on performance, offering a chance for long-term employment and experience in customer support.

Qualifications

• Excellent communication skills are essential.
• Confidence in a busy call centre environment.
• Strong IT skills are required.

Responsibilities

• Handle incoming telephone calls and assist customers.
• Arrange appointments and manage customer bookings.
• Address complaints and escalate when necessary.
• Perform data entry tasks in the company system.
• Process customer orders.
• Manage a high volume of calls.

Skills

Communication skills

IT skills

Job description

Our well-established client based in the Tamworth area are currently recruiting for a Customer Service Advisor to join their team.

There are full time and part time hours available as follows :

PART TIME - Monday to Friday 20 hours per week 8am - 12pm OR 2pm -_EXTRA info anticipating extra 6pm

FULL TIME - Monday to Friday 37.5 hours per week on a rotating shift pattern on 8am - 4pm / 9am - 5pm / 10am - 6pm

This position is temporary for 12 weeks, with the potential for it to be extended.

Main duties include :

• Handle incoming telephone calls and assist customers with their enquiries.
• Arrange appointments and handle customer bookings.
• Deal with complaints and elevate if necessary.
• Data entry into company system.
• Place customer orders.
• Deal with a large volume of telephone calls.

The ideal candidate will :

• Have excellent tiles communication skills.
• Be confident working within a busy call centre environment.
• Have excellent IT skills.

If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.