Customer Service Advisor FTC

Quickline; Kirk Ella; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Health Cashback

Annual leave 25 days

Leave buy/sell

Parental leave

Life Assurance

Discount scheme

Free Parking

Lunch & Learns

Social events

Awards program

Job summary

Quickline is hiring a Customer Service Advisor for a 12-month fixed-term contract, onsite in Willerby, Hull. You will handle customer queries via email, calls and live chat, delivering first-class service and protecting customer satisfaction.

You will need a professional telephone manner, strong communication skills, and familiarity with Microsoft 365. You will own interactions, resolve issues efficiently, and contribute to customer retention while meeting performance targets.

Qualifications

• Proven background in a customer service role, ideally in a call centre or similar environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 365 and general IT proficiency.
• Strong attention to detail and effective time management.

Responsibilities

• Deliver first-class customer experiences across email, calls, and live chat.
• Own customer interactions and resolve queries efficiently.
• Handle escalated enquiries and complaints to maximise retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Skills

Customer service

Communication skills

Telephone etiquette

Time management

Attention to detail

Tools

Microsoft 365

Job description

Customer Service Advisor (12month Fixed Term Contract)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.

Here’s why you’ll love this role…

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Here’s why you’ll be great in this role…

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Please note: You must have the right to work in the UK in order to be successfully appointed to this role