Customer Service Advisor FTC

Quickline; Willerby; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension plan

Health cashback

25 days annual leave

Birthday/Events day off

Life Assurance

Discount scheme

Free Parking on site

Learning events

Social events

Awards program

Job summary

Quickline in Willerby is seeking a Customer Service Advisor for a 12month Fixed Term Contract based onsite. You will deliver first-class customer experiences across email, calls and live chat to support lightning fast broadband services.

The role requires a professional telephone manner, strong communication skills and a proactive approach to resolving queries, with a focus on customer retention and satisfaction.

Qualifications

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 365 and general IT proficiency.
• Strong attention to detail and effective time management.

Responsibilities

• Take ownership of every customer interaction, ensuring queries are resolved efficiently.
• Deliver first-class customer experiences across email, calls, and live chat.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Skills

Customer service experience

Telephone manner

Time management

General IT proficiency

Tools

Microsoft 365

Job description

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About My Application

• I confirm that my details are complete and correct
• I confirm I have the right to work in the country where this job is based
• Location: Willerby, East Riding of Yorkshire, United Kingdom

Customer Service Advisor (12month Fixed Term Contract)

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first‑class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.

Here’s why you’ll love this role…

• Use your natural people skills to stay customer‑focused and delight customers.
• Take ownership of every Customerinteraction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Here’s why you’ll be great in this role…

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations,EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note:You must have the right to work in the UK in order to be successfully appointed to this role