Customer Experience Advisor - 12 Month Contract (Onsite)

Quickline; Willerby; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension plan

Health cashback

25 days annual leave

Birthday/Events day off

Life Assurance

Discount scheme

Free Parking on site

Learning events

Social events

Awards program

Job summary

Quickline in Willerby is seeking a Customer Service Advisor for a 12month Fixed Term Contract based onsite. You will deliver first-class customer experiences across email, calls and live chat to support lightning fast broadband services.

The role requires a professional telephone manner, strong communication skills and a proactive approach to resolving queries, with a focus on customer retention and satisfaction.

Qualifications

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 365 and general IT proficiency.
• Strong attention to detail and effective time management.

Responsibilities

• Take ownership of every customer interaction, ensuring queries are resolved efficiently.
• Deliver first-class customer experiences across email, calls, and live chat.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Skills

Customer service experience

Telephone manner

Time management

General IT proficiency

Tools

Microsoft 365

Job description

Quickline in Willerby is seeking a Customer Service Advisor for a 12month Fixed Term Contract based onsite. You will deliver first-class customer experiences across email, calls and live chat to support lightning fast broadband services.

The role requires a professional telephone manner, strong communication skills and a proactive approach to resolving queries, with a focus on customer retention and satisfaction.