Customer Tech Support Advisor

Quickline Communications; Willerby; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension – 5% employer / 5% employee

Health Cashback Scheme

25 days annual leave + bank holidays

Option to buy/sell up to 5 extra days

Enhanced parental leave

Life Assurance

High Street discounts

Free Parking on site

Lunch & Learns

Social Events

Core Value Awards

Job summary

Quickline Communications in Willerby is seeking a Customer Tech Support Advisor on a fixed-term contract to provide frontline technical assistance for broadband, Wi‑Fi and VoIP services. You will guide customers by phone or email and diagnose issues to restore service.

The role requires following diagnostic processes, logging interactions, and helping update customers on outages. Telecoms experience and strong customer service skills are desired, with an understanding of broadband connectivity.

Qualifications

• Strong customer service skills
• Experience in telecommunications or ISP environments is a plus
• Good understanding of broadband connectivity and basic network troubleshooting

Responsibilities

• Provide first-line technical support for broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to identify and resolve common problems.
• Deliver clear, professional guidance to customers by phone or email and update on outages.
• Log all customer interactions and outcomes in the system for visibility and follow-up

Job description

Customer Tech Support Advisor -Fixed Term Contract

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services.

Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer serviceputs a smile on your face then we would love to find out more about you.

This role is based onsite at Willerby.

Here’s why you’ll love this role…

• You''ll provide first-line technical support to customer experiencing issues with broadband, Wi‑Fi and VoIP services.
• Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
• Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
• Log all customer interactions, and outcomes in the system for visibility and follow-up

Here’s why you’ll be great in this role…

• Ideally you will have experience working within telecommunications or ISP environments
• Strong customer service skills
• A good understanding of broadband connectivity and basic network troubleshooting

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations,EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note:You must have the right to work in the UK in order to be successfully appointed to this role